Return Policy

At TryLevix, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help. Please read our refund and return policy below to understand your options.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn, unused, with tags still attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, you can contact us at info@trylevix.com.

  • Return Shipping: If your return is accepted, we will send you instructions on how and where to send your package. Please note that customers are responsible for paying their own return shipping costs unless the item is defective or damaged.

  • Important Note: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if:

  • The item is defective, damaged, or broken.

  • You received the wrong item.

If there is an issue, please email us with your order number and a clear photo or video of the damage so we can evaluate the issue and make it right immediately.

4. Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

  • Custom/Personalized Products: Items made to order or personalized.

  • Sale Items & Gift Cards: Purchases made during clearance events or using gift cards are final sale.

  • Personal Care Products: For hygienic reasons, certain intimate or cosmetic items cannot be returned once opened.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

6. Refunds Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method.

  • Processing Time: Please remember it can take some time (typically 3 to 7 business days) for your bank or credit card company to process and post the refund to your account.